Contact Us
Montreal Canada Tours is an email-only site. The mailbox is info@montrealcanadatours.com. Write in and a reply goes to the return address given.
What To Write About
Email works well for a few specific things. A price that looks wrong on a tour card, a fact that no longer matches the tour, a tour that no longer exists, or a press and partnership question are all worth sending in.
To make a correction easy to act on, include three things:
- The tour name, exactly as it appears on the card.
- What you expected and what you saw instead.
- A return address for the reply.
What The Site Cannot Do
This site runs no tours and holds no bookings. Four kinds of request cannot be handled here:
- Change, cancel or move a booking.
- Issue refunds or check a payment.
- Confirm a departure, or whether a cruise, jet boat or rafting trip is running on a given day.
- Pass a message to a guide or operator.
Where To Take Booking Problems
Your booking lives with the booking platform you paid on and the operator who runs the tour. For changes, refunds and payment questions, contact the booking platform first. For anything about the day itself, the meeting point, the guide or the route, contact the operator named on the tour card. Cancellation terms are set per tour: free cancellation up to 24 hours before the start is offered on 35 of the 36 tours.
The Address
Send plain text. Please do not send payment details, copies of ID, or booking confirmations. There is no booking, payment or account on this site, so none of those documents are needed to answer a question. The address again: info@montrealcanadatours.com.